Who we are
Suggested text: Our website address is: https://thefactorybd.com.
Registration & Privacy Policy
Last Updated: 25 September 2026
At The Factory, we respect your privacy and are committed to protecting the personal information you provide when creating an account, placing an order, or using our website and services. This Registration & Privacy Policy explains how we collect, use, store, and protect your information.
1. Registration Information
When you create an account on our website, we may collect information such as:
- Full name
- Email address
- Mobile/phone number
- Billing and delivery address
- Account username and password
- Order and transaction information
- Any other information you voluntarily provide during registration
You are responsible for providing accurate and up-to-date information when registering for an account.
2. Use of Your Information
We may use the information collected from you to:
- Create and manage your customer account
- Process and deliver your orders
- Contact you regarding your orders or account
- Provide customer support
- Process payments and refunds
- Verify transactions and prevent fraudulent activities
- Improve our website, products, and services
- Send promotional offers, updates, or marketing communications where permitted
- Comply with applicable laws and regulations
3. Account Security
You are responsible for keeping your account login information confidential. Please do not share your password or other account credentials with anyone.
If you believe that your account has been accessed without authorization, please contact us immediately.
The Factory will take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or misuse.
4. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method you choose, your payment information may be handled directly by the relevant payment provider.
The Factory does not intentionally store sensitive payment information such as your complete card number, CVV, or card security code on its own servers unless legally permitted and necessary for the service.
5. Sharing of Information
We may share necessary information with trusted third parties when required to provide our services, including:
- Delivery and courier companies
- Payment service providers
- Website hosting and technology service providers
- Customer support or service providers
- Government authorities where required by law
We do not sell or rent your personal information to third parties for their own marketing purposes.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep you logged into your account
- Remember your preferences
- Improve website functionality
- Understand how visitors use our website
- Provide relevant content and services
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Marketing Communications
If you provide your consent or where otherwise permitted by applicable law, we may send you information about products, offers, promotions, and services.
You may unsubscribe from promotional communications at any time by following the instructions provided in the communication or contacting us.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal or regulatory requirements.
When information is no longer required, we may securely delete or anonymize it.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If we become aware that personal information has been collected from a child in circumstances where it should not have been, we may take reasonable steps to remove it.
10. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
To exercise any applicable rights, please contact us using the contact information provided on our website.
11. Changes to This Policy
The Factory may update this Registration & Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be posted on this page with the revised Last Updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Registration & Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.
The Factory
E-commerce Website
Bangladesh
Email: [Insert your official email address]
Phone: [Insert your customer service number]
Website: [Insert your website URL]
